Our dedicated team of professionals is here to help support you with 24/7 Client Services, onsite Maintenance, and onsite Management. Check FAQs or get in touch with our dedicated team any time, any day. We’re here for you!
Get in touch with us by phone, email, virtual chat, or visit us in person at any of our rental offices!
Email: [email protected]
Virtual Chat: www.broadsteet.ca
24/7 Client Services: 1-866-736-8515
To approve your application, we’ll need one piece of government-issued photo identification, proof of income, and rental references from everyone over the age of 18 who will be living in the suite.
We understand that fixed rental agreements may not suit everyone. That’s why we offer flexible month-to-month leases as an option. Please note that there might be an additional premium on your monthly rent, depending on the property, for this added flexibility.
Yes, we’re pet-friendly! We welcome both cats and dogs. Many of our properties even provide amenities tailored to meet your pet’s needs, including a dog run, dog wash, and waste bag receptacles.
Our pet policy allows cats and dogs that are 22” or less from the shoulders to the floor. Any breeds not permitted by local bylaws as well as the following purebred or mixed breeds will not be permitted: German Shepherds, Pit Bulls, Staffordshire Terriers, Doberman Pinschers, Rottweilers, Chow Chows, Presa Canarios, and Boxers.
Tenant insurance is a crucial aspect of securing your future and ensuring your peace of mind while residing in our community. It’s also a requirement of your lease and is a financial safeguard for you in the event anything happens. If you need an insurance provider, we recommend Summit Insurance, offering a quick and easy online process with competitive rates. The process takes less than 5 minutes.
At Broadstreet Properties, we take pride in offering 24/7 support services. We want you to feel confident that someone will always be available to assist when you need it most. Our Client Services Team is available at any time and is happy to help you with various issues, including:
You can conveniently reach out to the Client Services Team in multiple ways, which include:
Email: [email protected]
Virtual Chat: www.broadsteet.ca
Resident Portal: Link is located at the top of our website page – www.broadstreet.ca
Phone: 1-866-736-8515
Smoking is not permitted in common areas or nearby to the building entrances as dictated by municipal bylaws. While we do not prohibit tenants from smoking in their suite, it is important to be aware that smoking inside may cause damage to the suite and tenants are financially responsible for any repairs needing to be done. The use of marijuana is prohibited anywhere on the property.
Getting repairs done is simple! Just submit a maintenance request online through the Resident Portal or call our 24/7 Client Services team at 1-866-736-8515, and we’ll take care of it for you.
We offer multiple convenient methods for rent payments. We recommend making an appointment with your site manager to set up pre-authorized payments. This is done via automatic bank withdraw initiated by Broadstreet each month. You can also make one-time payments by downloading the Broadstreet Resident Portal app or accessing the system through the Tenant Portal on www. broadstreet.ca. If you choose pre-authorized payments, please allow at least five (5) business days for setup and bank account verification. In-person payments can be made at the Rental Centre with your Site Manager.
Rent is due on the first day of each month.
If you pay your rent via pre-authorized payments, it will be withdrawn on the next business day. For other payment methods, you can pay online through the Resident Portal or the Broadstreet Resident Portal app on the 1st of the month. If you prefer in-person payment, ensure you pay at the Rental Centre with your Site Manager before the 1st of the month.
All our properties offer complimentary visitor parking. Our 24/7 Client Services team can provide you with a visitor’s pass number, which you can obtain by providing the vehicle’s make, model, and license plate. Contact our 24/7 Client Services team by phone at 1-866-736-8515 or through live chat on Broadstreet.ca to get your visitor’s pass.
Our on-site staff may not always be available after business hours, but our Client Services team is here to support you 24/7. You can reach us by phone at 1-866-736-8515.
In case of any danger to yourself or others, please call 911. For emergencies related to your suite or the property, reach out to our 24/7 Client Services team at 1-866-736-8515.
We’re delighted that you’re choosing to renew your lease! You’ll receive a renewal letter at least 60 days before your lease expires, with all the necessary details.
Here is a list of all the Broadstreet Administration, Maintenance or cleaning fees.
We are committed to providing safe and healthy living spaces. While bed bug infestations are a concern, we take measures to prevent, identify, and eradicate them. We encourage all tenants to be vigilant when traveling, laundering clothes, and bringing furniture into the buildings. If you suspect pests in your suite contact us right away through our 24/7 Client Services team at 1-866-736-8515. Important information can be found here.
Broadstreet Properties will, from time to time, perform walk-through inspections of suites to ensure that there is no infestation of bed bugs.
Tenants can use plain black or grey mesh privacy screens on their balconies, attached to the balcony railings with zip ties. However, other materials and freestanding panels are not allowed. Installation of privacy screens should be done without damaging the property, more information can be found here.
We’re sorry to hear that you’re planning to leave. Regardless of your lease type, we’ll require you to complete a Notice to Vacate form, which you can obtain from your Site Manager. If you’re on a fixed-term lease, you must provide your notice two (2) full calendar months before your intended move-out date. As of September 2025, all new leases in Alberta include a one-month notice period to end early, along with a $1,000 re-rental fee. For those on a flexible month-to-month lease, one (1) full calendar month’s notice is required before you wish to vacate.
To receive a refund of your security deposit, your lease must have expired, and you must have provided written notice of intent to vacate (no less than one calendar month) to management. If your lease agreement has not yet expired, you may be responsible for premature damages and loss of income as outlined in the signed lease or renewal agreements. To help you estimate potential charges against your security deposit, we provide an estimated time for calculating these charges, taking normal wear and tear into account. More information about move-out requirements can be found in your move-out package delivered by your Site Manager.
Absolutely! Our move-out checklist outlines the typical cleaning requirements for an apartment to assist you in getting your security deposit refunded. You can view the checklist by clicking here.
